Terms & Conditions
How do I cancel an order?
Any order placed can be cancelled within 12 hours of confirmation.
What is your return policy?
Returns can be made in the cases below:
- When the product reaches damaged (in any way) or in poor quality conditions.
- Returns can be initiated when the product reaches any later than the specified date (if any on requested by the client)
- In the above case the customer is supposed to file a return by - mailing, calling on the mentioned details within 24 hours of receiving the package. Along with the reference pictures and videos so that the return pick up can be initiated.
When will I receive a replacement?
Replacement will be shipped after the original item has been received in the warehouse, subject to the following conditions:
- The item(s) should be unused, unsoiled and unwashed.
- The packaging should have the original tags in place.
Their should be return should be initiated within 48 hours from the date the product reached the customer.
Any returned item received by us that does not meet the above mentioned conditions will not be accepted. No amount will be reimbursed in this case.
Can I choose a different item in exchange?
You can only file exchange of your item within 48hours and receive a replacement of that exact product or another product of the same value. If the value of the replacement product exceeds that of the previously purchased product, the difference will have to be paid in advance.
What is your refund policy?
Amount will be reimbursed in the customers bank account post the quality check of all received items.
I have received a damaged product, what should I do?
In the event that you receive a damaged product, please initiate a return or reach out to us within 48 hours on our helpline mail or contact number and we will resolve the issue to your satisfaction.
When will you ship my order?
We normally deliver all orders within 7-10 business days. Final delivery time will vary based on location.
When will my order get delivered?
Transit and delivery time may vary depending on your location and the ordered items. We normally take 7-10 business days.